Booking Request

FAQ’s

Frequently asked questions

FAQ’s

  • Appointments

    Pre-bookings are accepted and appreciated.

  • Hours of operation

    We're open 10am-6pm / 7 days a week.

  • Mobile services at no additional charge.

    All of our services are available at your location for no additional charge.

  • Gratuities and Taxes

    There are NO Gratuities but 12% Government Taxes apply.

  • Cancellation policy

    We request the courtesy of 6 hours notice of cancellation to avoid being charged 50% the cost of the treatment.

  • Professional policy

    We have a professional policy in place. Therapists may terminate service if experiencing a client’s inappropriate language or behavior.

    Our therapists will arrive 15 minutes before the treatment time in order to set up so they can begin on time.

    If you are late for an appointment, we may have to shorten the treatment time to remain on schedule.

  • Gift certificates

    Give the gift of total island relaxation. Ask us about Equilibrium Spa Gift Certificates.

  • Prices

    Prices subject to change without notice.